I had a ruptured disc and while I know that is minor as far as back injuries go, to me it was MAJOR. Dr. Francis never made me feel insignificant. I had expected impersonal service since he is a “specialist, but I am happy to report just the opposite. Dr. Francis is kind and compassionate, and his staff is as well. I hope I never need back surgery again, but if I do, I know where I’ll go for treatment!